In Canada, before you get to see a doctor in person, you first must call up on the phone or chat online with a nurse who will ask you various questions before deciding whether or not to refer you to the physician. Often times, the nurses can overlook symptoms that might warrant a visit to Mr. or Mrs. Fancy Pants. This video was part of online training for Canada’s NHS nursing staff to ensure they carefully listened to and diagnosed issues correctly before deciding what the best steps forward should be.